Refund Policy

Due to the nature of live aquarium livestock, we only offer refunds or replacements for livestock that arrive Dead on Arrival (DOA).

To be eligible for a refund or replacement, you must:

• Contact Tommy's Aquatics within 30 minutes of your parcel being marked as delivered.

• Provide clear photo evidence of the deceased livestock in the unopened shipping bag.

• Include a photo of the shipping label and packaging.

Claims made after the 30-minute period or without sufficient photo evidence may not be approved.

Refunds or replacements are issued at the discretion of Tommy's Aquatics once the claim has been assessed. Shipping costs are non-refundable unless required under Australian Consumer Law.

This policy does not affect your rights under the Australian Consumer Law.